Note: This is a courtesy translation provided for information purposes only. These terms are governed by Italian law; in case of any discrepancy, the Italian version prevails.
Last updated: 13 June 2026
These Terms of Service (hereinafter "Terms") govern the relationship between Flag di Bua Giuseppe, sole proprietorship, VAT no. 05888700878 (hereinafter "Leoflag", "we"), with registered office at Via Umberto 101, 95033 Biancavilla (CT), Italy, and the user of the services offered through the website leoflag.com (hereinafter "Customer", "you"). By using our services, you fully accept these Terms.
Leoflag offers a professional website creation service for small and medium-sized businesses. The service includes:
The prices of the services offered by Leoflag are as follows:
Payment is processed through Paddle. We accept credit and debit cards from the major card networks. Leoflag does not store payment card data in any way.
Paddle.com Market Ltd. acts as authorised reseller and Merchant of Record: it issues the sales invoice and handles collection and applicable VAT. The service is provided by Flag di Bua Giuseppe. For queries about payments, invoices and refunds you may contact Leoflag ([email protected]) and, for billing matters only, also Paddle under its terms.
Instalment payment: the payment may be split into 3 equal monthly instalments, charged automatically to the credit/debit card used for the first payment. The instalments are charged monthly (day 0, day 30, day 60). By choosing instalment payment, the Customer authorises the automatic charges.
If instalment payment is provided through Klarna ('Pay in 3'), the deferred-payment relationship is governed by Klarna's terms, which acts as the service provider: in that case Leoflag/Paddle receive the full amount from Klarna, while the instalment due dates, any reminders and any costs are governed by the contract between you and Klarna. Before choosing instalments, please read the provider's terms.
Failed instalment payment: if an instalment payment fails, we will automatically retry after 3 days and send you a reminder. If payment is not completed within 7 days of the instalment due date, the website may be suspended, with content retained and downloadable. If, despite a further reminder allowing no less than 15 days to settle, payment is still not completed, Leoflag may terminate the contract pursuant to Art. 1454 of the Italian Civil Code. In that case the Customer owes only the amount proportional to the service period actually used up to termination: instalments relating to the period after termination are not due, and any amounts already paid exceeding the value of the service used will be refunded. For consumer customers, the mandatory rights under the Consumer Code remain unaffected.
The subscription has a one-year term and renews automatically at EUR 99.00/year. Before each renewal we will send you an email reminder well in advance (at least 14 days before expiry), stating the amount and the charge date. You may cancel at any time, easily and free of charge, from the dashboard or by writing to [email protected]; cancellation is effective if received by the end of the current period and prevents the next renewal.
If you are not satisfied with the service, you may request a full refund within 30 days of the purchase date, without having to provide any reason. Refund requests must be sent to [email protected]. The refund will be issued to the same payment method used for the purchase within 14 business days of the request.
After 30 days this commercial guarantee can no longer be invoked. This guarantee is an additional, more favourable contractual concession that adds to and neither replaces nor limits the rights granted to consumers by law, in particular the statutory right of withdrawal (see the "Right of withdrawal" section) and the legal guarantee of conformity for digital content and services (Articles 135-octies ff. of the Consumer Code), which remain unaffected.
If you purchase as a consumer (a natural person acting for purposes outside their business, trade, craft or profession), you have the right to withdraw from the contract within 14 days of its conclusion, without giving any reason and at no cost beyond those provided by law, pursuant to Articles 52 ff. of the Italian Consumer Code.
To withdraw, simply send an explicit statement to [email protected] before the deadline; you may use the model withdrawal form below, but this is not mandatory. Upon timely withdrawal we will refund all payments received, without undue delay and in any case within 14 days, using the same payment method you used.
Start of the service during the withdrawal period and loss of the right: as this is a digital service that can be performed immediately, at the time of purchase we ask you to (a) expressly request that performance begin before the 14-day period expires and (b) acknowledge that, once the service has been fully performed, you will lose the right of withdrawal. If you consent to immediate start and withdraw while the service has not yet been fully performed, you will only owe an amount proportional to what was supplied up to withdrawal (Art. 57 Consumer Code).
The right of withdrawal does not apply to customers purchasing as professionals or businesses (purchase with a VAT number for business purposes).
MODEL WITHDRAWAL FORM
(complete and return only if you wish to withdraw)
The web domain is registered in the Customer's name. The domain remains the property of the Customer even if the relationship with Leoflag ends. If the subscription is not renewed, the Customer will have 30 days to transfer the domain to another provider. After this period, Leoflag will no longer be responsible for managing the domain.
The hosting service is included in the annual subscription. The servers are located in the European Union. Leoflag undertakes to ensure a service availability of 99.5% on an annual basis, excluding scheduled maintenance operations. Leoflag is not liable for service interruptions due to force majeure or otherwise to events not attributable to Leoflag and not arising from its auxiliaries or suppliers. Leoflag remains liable for the conduct of the parties it engages in performing the service, pursuant to Art. 1228 of the Italian Civil Code.
The Customer is solely responsible for the content uploaded to and published on their website (text, images, logos, videos). The Customer warrants that they hold the necessary rights to publish such content and undertakes not to upload content that is unlawful, defamatory, offensive or infringes the rights of third parties. Leoflag reserves the right to remove content that violates applicable laws or these Terms, after notifying the Customer.
Leoflag provides the service with the required professional diligence and does not guarantee specific results in terms of visibility, traffic or sales of the Customer's website.
To the extent permitted by law, Leoflag's liability for damages arising from the service is limited to the amount actually paid by the Customer in the 12 months preceding the event giving rise to the damage, and Leoflag is not liable for indirect or consequential damages.
The above limitations do not apply, and nothing in these Terms excludes or limits Leoflag's liability, in the following cases: (i) wilful misconduct or gross negligence (Art. 1229 of the Italian Civil Code); (ii) death or personal injury; (iii) towards consumer Customers, for the legal guarantee of conformity of the digital content and service (Legislative Decree 170/2021 and Arts. 135-octies ff. of the Consumer Code) and for any other liability that the law does not allow to be excluded or limited. The mandatory rights granted to the consumer by applicable law remain unaffected in any event.
The Customer may cancel their subscription at any time from the dashboard or by writing to [email protected]. In the event of cancellation:
Where instalment payment is chosen, the instalments are the split of the price of the annual service supplied for the whole year. Therefore, save for the refund right under Art. 4 and the consumer's statutory right of withdrawal, cancellation does not release the Customer from paying the outstanding instalments, which remain due as the price of the service rendered and do not constitute a penalty; in such case the website remains active until the end of the paid year. If the website is deactivated for non-payment, Leoflag may not claim the instalments corresponding to the period after deactivation, during which the service is no longer provided. Where instalments are provided through a consumer-credit provider (e.g. Klarna), the credit relationship and the consumer's related rights are governed by the agreement with that provider and by consumer-credit law (Legislative Decree 141/2010).
Suspension and deactivation: Leoflag reserves the right to suspend the website in the event of non-payment of instalments or of the annual renewal, in the manner and with the safeguards set out in Art. 3. Before any permanent deletion of content, and in any case of service termination (cancellation, non-renewal or non-payment), the Customer is guaranteed a period of at least 30 days to download their content from the dashboard.
Leoflag also reserves the right to suspend or terminate the Customer's account in the event of a breach of these Terms, after notifying the Customer.
These Terms and any contractual relationship between the Customer and Leoflag are governed by Italian law.
a) Consumer customers. If the Customer is a consumer within the meaning of Art. 3 of the Italian Consumer Code (Legislative Decree 206/2005), any dispute relating to these Terms falls under the exclusive and mandatory jurisdiction of the court of the place where the consumer is resident or domiciled, pursuant to Arts. 33(2)(u) and 66-bis of the Consumer Code. The choice of Italian law does not deprive the consumer of the protection of the mandatory provisions of the law of the EU country in which they habitually reside (Art. 6 of Regulation (EU) 593/2008 – Rome I); for consumers resident in the EU, jurisdiction under Regulation (EU) 1215/2012 (Brussels I-bis) applies.
b) Business customers. If the Customer acts within the scope of its business, commercial, craft or professional activity, the Court of Catania (Foro di Catania), Italy, shall have exclusive jurisdiction.
Without prejudice to the right to bring proceedings before a court, consumer customers may use the alternative dispute resolution procedures (mediation/conciliation) provided for by Articles 141 ff. of the Consumer Code, including through ADR bodies listed by the competent authorities.
Leoflag may amend these Terms for justified reasons (legal updates, technical or service changes, security reasons). Changes will be notified to the Customer at least 30 days in advance by email. A consumer Customer who does not wish to accept the changes may withdraw at no cost within that period, with a pro-rata refund of the unused period. Continued use of the service after the changes take effect constitutes acceptance.
Pursuant to Arts. 1341 and 1342 of the Italian Civil Code, the Customer acting as a business specifically approves the following clauses: Art. 3 (automatic renewal and payment of remaining instalments), Art. 10 (limitation of liability), Art. 11 (suspension, deactivation and no refund) and Art. 12(b) (exclusive jurisdiction of Catania). This approval does not apply to consumer Customers, towards whom such clauses remain subject to Arts. 33 ff. of the Consumer Code.
For any questions regarding these Terms of Service, you can contact us at: